Your privacy is important to ace55. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the ace55 platform. Please read it carefully before registering or using our services.
Six core principles that govern how ace55 handles your personal data
All personal data on the ace55 platform is protected with 256-bit SSL encryption in transit and AES-256 encryption at rest. Security is not an afterthought — it is the foundation of how ace55 manages player information.
ace55 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used to provide and improve your ace55 experience — nothing more.
Where required by applicable law, ace55 processes your personal data only with your informed consent or on another lawful basis. You have the right to withdraw consent for non-essential processing at any time by contacting support.
ace55 is transparent about what data it collects, why it collects it, how long it retains it, and who it shares it with. This Privacy Policy reflects that commitment. No hidden data practices.
You have rights over your personal data including access, correction, deletion, and portability where applicable. ace55 provides a clear process for exercising each of these rights through our support team.
ace55 retains personal data only for as long as is necessary for the purposes outlined in this Privacy Policy or as required by applicable law, including anti-money laundering and gaming regulatory obligations.
This Privacy Policy ("Policy") is published by ace55 ("ace55", "we", "us", "our") and describes how we collect, process, store, share, and protect the personal information of individuals ("you", "Player", "User") who access or use the ace55 website, mobile platform, and all associated services including cricket betting, sports betting, live casino, online slots, crash games, and any other products offered by ace55 from time to time.
This Policy forms part of the ace55 Terms & Conditions. By registering an account or using any ace55 service, you acknowledge that you have read this Policy and agree to the processing of your personal data as described herein. If you do not agree with this Policy, you must not use the ace55 platform.
This Policy applies to all players regardless of location, including Pakistani players accessing ace55 from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and other cities across Pakistan. Where local data protection laws impose additional requirements, ace55 takes reasonable steps to comply with applicable obligations.
For the purposes of this Privacy Policy, ace55 acts as the data controller in respect of personal data collected directly from players through the ace55 platform. For questions regarding data processing or to exercise your rights, please contact ace55 via the support channels listed in Section 16 of this Policy.
ace55 collects the following categories of personal data:
ace55 collects personal data through the following means:
ace55 processes your personal data on the following legal bases, as applicable:
ace55 uses your personal data for the following purposes:
ace55 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
All third-party service providers engaged by ace55 are subject to contractual data protection obligations and are permitted to use player data only for the specified purpose for which it was disclosed.
ace55 uses cookies and similar tracking technologies to operate the platform, maintain session security, analyse usage patterns, and personalise your experience. The main categories of cookies used by ace55 include:
You may manage non-essential cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to use the ace55 platform.
ace55 implements robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, strict access controls limiting staff access to personal data on a need-to-know basis, regular security audits and penetration testing, and multi-factor authentication requirements for platform administrative access.
Despite these measures, no internet transmission is entirely secure. You use the ace55 platform at your own risk and are responsible for maintaining the security of your own login credentials.
ace55 retains personal data for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable legal and regulatory obligations. In practice:
Where data is no longer required for its original purpose and no legal obligation to retain it exists, ace55 will securely delete or anonymise it.
ace55 operates with infrastructure and third-party service providers that may be located outside Pakistan. Where your personal data is transferred internationally, ace55 ensures appropriate safeguards are in place, including contractual protections equivalent to applicable data protection standards. By using the ace55 platform, you acknowledge that your data may be transferred and processed in jurisdictions outside Pakistan.
Subject to applicable law, you may have the following rights in respect of your personal data held by ace55:
To exercise any of these rights, please contact ace55 support as described in Section 16. ace55 will respond to requests within a reasonable timeframe. Some rights may be limited by applicable legal obligations, including anti-money laundering and gaming regulatory requirements.
The ace55 platform is strictly for individuals aged 18 and over. ace55 does not knowingly collect personal data from children under the age of 18. If ace55 becomes aware that personal data has been collected from a person under 18, the account will be closed and the data deleted promptly. If you believe an individual under 18 has registered an ace55 account, please contact us immediately at the details provided in Section 16.
ace55 uses gaming activity data, session data, and deposit/withdrawal patterns to support responsible gaming monitoring. This may include identifying patterns consistent with problem gambling behaviour and proactively reaching out to affected players. This processing is conducted in the legitimate interest of player protection and in fulfilment of responsible gaming obligations. Self-exclusion choices and responsible gaming tool settings are stored and enforced by ace55. For more information, visit our Responsible Gaming page.
ace55 reserves the right to update this Privacy Policy at any time. Where changes are material, ace55 will notify registered players via email or an in-platform notification prior to the changes taking effect. The effective date at the top of this Policy will be updated with each revision. Continued use of the ace55 platform following an update to this Policy constitutes acceptance of the revised terms. We recommend reviewing this page periodically.
For privacy-related queries, data subject requests, or to report a privacy concern, please contact the ace55 data team via live chat available within the platform or by email at [email protected] (plain text — not a clickable link). ace55 support operates 24 hours a day, 7 days a week in English. For formal data subject access requests, please include "Data Request" in your subject line to ensure prompt routing to the appropriate team.
If you have questions about how ace55 handles your personal data, or if you'd like to exercise any of your data rights, our support team is available 24/7. You can also review our full Terms & Conditions for the complete framework governing your ace55 account.
18+ only. ace55 is a platform for adult entertainment. Follow applicable local laws at all times.